Your order will be carefully packed and you will receive a shipping notification via email when your package is on its way.
Estimated delivery time is 6-10 business days but varies from country to country. Please note that for custom hand made products such as carpets, delivery time is calculated after receipt of the confirmation of order due to production timelines.
If an item is out of stock, this and estimated delivery time will appear on the product display.
If a product in the online shop is shown as being in stock, and this is not the case, we cannot be held accountable. The product will be removed from your order and you will be notified.
Orders are dispatched by different companies. Parcels delivered by courier will require a signature on arrival. If you are not in, they wil leave a note so you can contact them and re-arrange a delivery. A mobile number is required in case we or the courier company need to contact you regarding your delivery. If you do not have a mobile phone, please enter a landline day phone number.
Once your order is dispatched you will receive an automatic e-mail informing you of the delivery date, transportation company, the parcel-ID and all relevant information for tracking the parcel. You can verify the state of your shipment at any time from the courier´s www-site, this way you always know the exact location of your order.
All online payments can be done by PayPal or credit card. Please verify available payment methods when checking out in our online shop.